FAQ

Frequently Asked Questions

What are your delivery times?
You can expect to receive your order within 1–3 working days.

Is it safe to order from the Kitchen Academics website?
Absolutely — our website is 100% secure. We offer trusted payment options through PayPal and Shopify Pay.

Where is Kitchen Academics based?
We are a family-run business located in Ballinrobe, Co. Mayo, Ireland.

Do you offer a warranty?
Yes, all orders come with a 12-month warranty.

How will I receive my order?
Orders are shipped via DPD courier services. You will receive a tracking number once your order is dispatched.

How do I use a discount code?
You can enter your discount code in your basket or during checkout. Make sure it’s valid and correctly typed.

Do you offer free delivery?
Yes — delivery is free on all orders over €39.99.
For orders under €39.99, a €6.50 delivery charge applies (ROI and NI only). Additional charges apply for international deliveries.

What if my question isn’t listed here or I need more help?
Feel free to contact Donal at donal@kitchenacademics.ie or 📞 087-987 5351 — we’re always happy to help!